Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our CCTV installation services.

GDPR Compliant
Data Protection
Secure Handling

Last Updated

This privacy policy was last updated on August 2025. We may update this policy from time to time, and any changes will be posted on this page.

Information We Collect

Personal Information

  • Contact Details: Name, email address, phone number, and postal address
  • Property Information: Address and details of properties where CCTV systems are installed
  • Installation Requirements: Specific security needs and system preferences
  • Payment Information: Billing details and payment method information

How We Use Your Information

We use the information we collect to:

  • Provide CCTV installation and maintenance services
  • Communicate with you about appointments and service updates
  • Process payments and send invoices
  • Provide customer support and technical assistance
  • Comply with legal obligations and regulatory requirements

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our business
  • Legal Requirements: We may disclose information when required by law or to protect our rights and safety
  • Business Transfers: In the event of a business sale or merger, customer information may be transferred

Data Security

We implement appropriate security measures to protect your personal information:

  • Encryption of sensitive data during transmission and storage
  • Regular security assessments and updates
  • Limited access to personal information on a need-to-know basis
  • Secure disposal of information when no longer needed

Your Rights

Under data protection law, you have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Erasure: Request deletion of your personal information
  • Portability: Request transfer of your data to another service provider
  • Objection: Object to processing of your personal information

Cookies and Tracking

Our website uses cookies to improve your browsing experience:

  • Essential Cookies: Required for basic website functionality
  • Analytics Cookies: Help us understand how visitors use our website
  • Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences.

Cookie Policy

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our website is used.

Types of Cookies We Use

Essential Cookies

Required for the website to function properly. These cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our website to improve user experience.

Functional Cookies

Remember your preferences and provide enhanced features.

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to:

  • View and delete cookies
  • Block cookies from specific sites
  • Block third-party cookies
  • Clear all cookies when you close the browser

You can also revisit your choices at any time using the control in our site footer.

CCTV System Privacy

When installing CCTV systems, we ensure compliance with privacy regulations:

  • Proper signage to inform individuals about CCTV surveillance
  • Camera positioning to avoid capturing unnecessary areas
  • Secure storage and access controls for recorded footage
  • Compliance with ICO guidelines for CCTV usage

Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

Astral CCTV

Pontefract, West Yorkshire

Phone: +44 (0)1924 366-888

Email: [email protected]

Questions About Your Privacy?

We're committed to protecting your privacy and ensuring transparency in how we handle your data. Contact us if you need clarification on any aspect of our privacy policy.